HOW LONG WILL MY ORDER TAKE?
Orders (where items are in stock) are usually despatched within one business day for orders placed Monday through Friday (excluding bank holidays).
Where items are not currently in stock, expect a lead time of around 10 days.
For our Couture Leather products, these are made to measure and normally take 15-20 business days to produce. When we contact you to confirm your order we will provide you with an estimate of the delivery date.
Orders are sent by Royal Mail from our mail order warehouse in London. Orders under £50 are sent first class standard delivery. Orders £50 or more are sent via special next day delivery.
We despatch all items through Royal Mail, unless your package is over 2kg, in which case, it’s sent via a courier.
Orders over £50 are sent by Special Next Day delivery. International orders are despatched using Royal Mail in the UK and local postal services and can take between 10-14 days to arrive. International orders over £50 are sent via a recorded service where available. If we have sent you a tracking number you can track the progression the relevant courier or shipping service tracking page.
Please note that all orders will be placed according to the carriers' standard procedures. If your package does not fit through your letterbox it may be taken back to the postal depot for collection.
Recorded delivery items will require a signature upon delivery. If no one is available to sign for a parcel, it will be returned to your local sorting office for you to collect at your earliest convenience.
If your order has not been delivered, please check with your local sorting office before contacting us, to see if they are holding a parcel for you.
We strive to offer our customers the highest quality products from a vast range of items. However, if, in the unlikely event that you receive a product that is faulty, incorrect or unwanted, you may return it to us. Our returns policy is valid for 21 days from the date that the item is shipped to you.
If you receive a product that is faulty, incorrect or unwanted:
- Please contact us to obtain a return authorisation by email at firstname.lastname@example.org.
- Please include the reason for the item’s return to ensure that your query is dealt with efficiently by our returns department.
- Please send all items to us by recorded delivery.
For hygiene reasons, we are unable to accept any returns on items of an intimate nature such as jocks or underwear.
We will not accept returns of items which show obvious signs of wear and tear through use. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Your statutory rights are not affected.
All payments are handled by Paypal, a third party secure payment service provider.
Your purchase will display as email@example.com on your Paypal statement. All transactions are SSL protected.